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ENTEL: a case study on knowledge networks and the impact of Web 2.0 technologies

Posted on 19 Aug 2014 with 0 comments

This study re-visits an organisation that defined its knowledge-management strategy in 2008-9 applying an established strategy-intellectual capital alignment framework. It addresses questions “How has knowledge management evolved at ENTEL, and what lessons can be learnt? Does the strategy-knowledge management alignment framework applied at ENTEL in 2008-9 still hold today?” The enquiry applies qualitative research in the form of a single case study, applying semi-structured interviews and analysing the evidence through coding at a phrase level. It arrives at some interesting findings, such as that leadership of communities of practice is critical to their success, at least in the early stages of their implementation.

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ENTEL: a case study on knowledge networks and the impact of Web 2.0 technologies

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